Shipping and Returns

Gift Box Go generally ships credit approved orders within 2 business days from the date the order is confirmed by Gift Box Go. Order acknowledgements are prepared and emailed at the time of order placement. All orders meeting the minimum are shipped on pallets via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Summerville, SC. Fixed percentage on shipping is based on the full, original price of items before any discounts are applied.

Accessorial Services: Gift Box Go’s flat-rate freight program is for standard commercial delivery only. Accessorial services, such as residential, non-business zone deliveries or white glove services (e.g. inside deliveries, re-deliveries, calls for appointments, lift gates, etc.) will incur additional charges above the flat freight rate. Please advise us when placing your order that you require additional accessorial services, and Gift Box Go will prepay and bill you for the additional services. Accessorial services used without prior notification to Gift Box Go will be billed separately.

Remote Locations: Remote locations which require unusually high freight costs are be excluded from this program . This should be a rare occurrence, and Gift Box Go will notify you in advance should your shipping location be identified as being in a high-freight remote location.

Backorders: On occasion, we will have new items or items that sell out due to high demand creating backorders in our system. Gift Box Go is committed to excellent customer service, so we apply the appropriate flat-rate freight percentages to backorders that meet the $500 minimum. Any orders that include a fragile LTL item, (such as furniture, mirrors, art, etc) must meet the $1,000 minimum. Original freight rate percentage will be honored.

Backorders below $500:

  • If backorders not allowed, backorder will be deleted.
  • If backorders are allowed, the order(s) will ship when it reaches the $500 threshold.

Discounted Items: Closeout or heavily discounted orders are not eligible for the flat-rate freight program; actual freight rate will apply to the order.

Flat-rate Freight: The flat-rate freight program is subject to change at the sole discretion of Gift Box Go. 

Time of Delivery: When accepting LTL shipments, please adhere to the following procedures in order to accurately accept your shipment.

    • Count and confirm the number of cartons and/or items received at time of delivery.
    • Record this number on the freight bill or delivery document and sign for the delivery.
    • Inspecting each carton and/or item for damage in the presence of the delivery driver.
    • Noting any overage, shortage, and/or damage on the freight bill or delivery document, with the acceptance of the delivering drivers signature.
    • Gift Box Go must be notified immediately (within 10 days of receipt) if there is shortages or damages during delivery. Including photos of the pallet(s) and showing any damage to the shipment.
    • Gift Box Go cannot be held responsible for any damages or missing packages if not notated on the BOL in the presence of the delivery driver.
    • Gift Box Go has the right to deny any claims, if all of the above, mentioned shipping policies are not followed.

 

PRICE STRUCTURE & ORDER MINIMUMS

Freight Rate Tiers:

  • Orders Between $500 – $1,999 = Freight charges are based on your location. Please refer to our Freight Map for the applicable rate percentage.
  • Orders of $2,000 or More = Enjoy a flat freight rate of 15% on your total order.

*Note: Freight is calculated off the pre-discounted amount*

Additional Delivery Fees:

Lift Gate Fee $50: Required for locations without a loading dock. Please add this service if your receiving address does not have an unloading dock.

Residential Delivery Fee $50: Applies to deliveries made to residential addresses.

Limited Access Fee $130: Applied to destinations that require additional time or effort to access due to factors such as heavy traffic, strict security, narrow roads, challenging turns, weight restrictions, or rough terrain.

Inside Delivery Fee $175+: Applies when the driver is required to deliver beyond the front door, garage, loading dock, or other entry points.


Pricing tiers available to all customers:

  • Case pack pricing: buy items by the case pack, pay the lowest price (wholesale).
  • Each Pricing: Any amount lower than the listed case pack qty and pay the “Each” price.
  • Orders under $1000 will be charged a $50 handling fee.

Note: We will no longer split cases. For example, if the case pack quantity is 4 and you wish to purchase 6, this will no longer be acceptable. You can buy 1 to 3 units at the “EACH” price or in increments of 4 at the “CASE” price.

Our items are packed by case pack intended to be safely shipped on a pallet with a full order. If we break down a case pack, the single item is no longer wrapped safely to travel without damages. To ensure the best quality merchandise is delivered to you, we repack the item in a custom box with protective packaging. That takes material and manpower, hence the higher price. 

Some items (like sofas) cannot be shipped parcel, and therefore are not applicable to ship with orders under our LTL minimum of $1,000. Those items are designated on the website (it will say Drop Ship: NO) and can also be checked with our customer service team.

For Canada orders, please contact:

Candym/Canfloyd

49 Riviera Drive, Markham Ontario, L3R 5J6

Phone: 905-474-1555

Email: info@candym.com

TERMS & CONDITIONS

Wholesale Prices:

Prices are listed by item number and priced in US dollars. Prices are subject to change without notice.

Minimum Order:

Minimum opening order and re-order is $500 for United States and $2000 for Canada. Please contact your sales rep for international minimums. All items ordered under the minimum unit or in inappropriate multiples will be adjusted to the next multiple.

Terms of Sale:

We accept Visa, Master Card, American Express, and Discover.  First orders are accepted on a prepaid or credit card basis only.  Prepaid orders require a check or wire transfer prior to shipment.  Credit card orders must include the account name, account number, billing address, and expiration date.  

Credit cards will be pre-authorized prior to preparing orders. Credit cards will be charged at time of shipment. Gift Box Go does not accept C.O.D. shipments.

In the event a check is returned, a $25 processing fee will be assessed. The outstanding balance may be paid using a credit card, cashier’s check, or money order.

Net 30 Terms:

Net 30 terms are offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. Second and subsequent orders must each be a minimum of $3,000 to qualify for Net 30; any order for less than $3,000 will not qualify.

Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges.